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If you have an issue or question that is not addressed here, you can click the support button to chat live or email with a Customer Service representative.

If we are not available, drop us an email and we will get back to you within 20-36 hours.

About Hemp and Cannabinoids

Hemp, or industrial hemp, is defined by the 2018 U.S. Farm Bill as plants of the cannabis sativa species that contain ≤0.3% THC, meaning their extracts are non-psychoactive and legal. Hemp is very sustainable and renewable. It can be refined into countless commercial items, including food, paper, textiles, clothing, biodegradable plastics, animal feed, insulation, biofuel, and more.

What’s the Difference Between Broad-Spectrum, Full-Spectrum, and Isolate? As you navigate the CBD field and the different products available on the market, you will come across these terms which are used to describe CBD extracts. So what is the difference between them? As we mentioned above, full-spectrum refers to CBD extracts containing all flavonoids, terpenoids, and other compounds found naturally in the hemp plant. Broad-Spectrum, on the other hand, is used to describe CBD extracts containing various, but not all, compounds found in hemp. Meanwhile, CBD isolate, as the name implies, refers to products formulated with pure CBD. These extracts contain no additional cannabinoids or other hemp compounds.

What is the Endocannabinoid System? The endocannabinoid system (ECS) is a large network of receptors and transmitters found throughout our bodies responsible for regulating numerous systems and functions. Cannabinoids are compounds that interact with ECS receptors to promote homeostasis (balance) within these systems.

Please make sure that you follow below steps:

1/ Download the package from themeforest.net (The file is in zip format)

2/ Extract the file you've just downloaded (Don't forget this step).

3/ Find this file: ella-x.x.x-sections-ready.zip in the folder Ella Sections Ready x.x.x, then you just need to upload ella-x.x.x-sections-ready.zip file to your Shopify store.

- If you would like to use Ella RTL version. Please find this file: ella-x.x.x-sections-ready-rtl.zip in the folder Ella Sections Ready x.x.x RTL, then you just need to upload ella-x.x.x-sections-ready-rtl.zip file to your Shopify store

- If you want to install child theme, please go to the corresponding theme folder

To save your time and reach our support quickly, please follow below steps:

  • Create a staff account for us (with Themes permission and Settings permission) http://docs.shopify.com/manual/settings/account/staff-members
  • Capture screenshot or video for the issue you get.
  • Specify which template and version you are using.
  • Describe clearly how to reproduce the issue.
  • Send all information (staff account, screenshot, video, template name and version, description of the issues, link) to email@domain.com

Yes, we will assist you to install the template if needed

Yes, we do. Please send your customisation requests to email@domain.com, we will give you our quote. Thank you.

Normally we don't provide support during weekends, except for urgent cases. In these cases, you only need to mark “Urgent” in your email, we will get back to you ASAP.

1/ Create a staff account for us (with Themes permission and Settings permission) http://docs.shopify.com/manual/settings/account/staff-members

2/ Capture screenshot or video for the issue you get.

3/ Specify which template and version you are using.

4/ Describe clearly how to reproduce the issue.

5/ Submit a support ticket at here: https://halosoft.ticksy.com/. Our support team will get back to you soonest, please help us to wait.

Technical + Theme Questions

Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.

Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.

Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.

Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.

Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.

Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.

Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.

Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.

Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.

Unable to find the right answer? Contact Support